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Job Title

Operations Assistant

About The Job

Harbinger does not have immediate openings for this position but we hire regularly for this role, every few months as we grow. You are free to apply right now and we will consider your application as the position becomes available.

Harbinger Marketing is seeking a talented, driven, and team-oriented young professional to assist our Operations department. This person is responsible for helping the Chief Operating Officer to develop, manage, and optimize our company’s internal processes. The assistant will work directly with the Chief Operating Officer and the existing Operations Coordinator to develop and execute new systems and efficiencies. This is a full-time position at 40 hours per week.

As a new member of Harbinger Marketing, this person must demonstrate strong:

  • Self-Confidence – Confidence in one’s own abilities, capabilities, and judgments.
  • Standard of Work – We work with a spirit of excellence in all that we do. This includes producing optimized marketing deliverables and strategies with a high standard of creativity, performance, and attention to detail.
  • Passion for Customer Development – The heartbeat of Harbinger Marketing is helping small business owners achieve their goals. Your drive should come from seeing the success of our customers.
  • Professionalism – Ability to effectively present information and respond to questions from supervisors, customers, and the general public. Presents a pedigreed personal image both externally and internally.
  • Emotional Intelligence – Ability to identify and manage one’s own emotions and the emotions of others, whether positive or negative.
  • Planning and Organization – Prioritizes and plans work activities, uses time efficiently, plans for additional resources, and sets goals/objectives.
  • Problem Solving – Identifies and resolves problems efficiently by gathering and analyzing information and then developing solutions based on reason.
  • Cost Consciousness – Works within the approved budget, develops and implements cost-saving measures, and conserves company and customer resources.

Interested in joining our team?

Who We Are Looking For

  • Data-Driven – This role is committed to building new processes based on existing data. This candidate believes the solution for the task at hand can be found in the data provided or yet to be gathered while also balancing the realistic needs of the team.
  • Strong Reasoning – This role is rooted primarily in problem-solving. To succeed, a candidate should have a strong sense of logistics, patterns, and cause and effect.
  • Interpersonal Communication – This role, while supporting the Operations department, truly supports all of Harbinger Marketing. The candidate should be able to communicate clearly and effectively with the entire team.
  • Time & Project Management – Given the supportive nature of this role, there is a high volume of tasks and responsibilities. It is imperative the candidate can prioritize tasks quickly and make the most of their time.
  • (Preferred) An understanding of Google Suite, Asana (project management), AirTable, Jotform, Harvest (time tracking), and no-code building tools such as Zapier, Noloco, and Stacker.

What You Will Do

  • Provides administrative support to the Chief Operating Officer.
  • Oversees and executes daily operations activities of the company.
  • Assists with project management by creating tasks, tracking progress, and resolving issues.
  • Collects and formats data for analysis.
  • Assists with customer and employee onboarding to ensure a smooth transition.
  • Works with department heads and other team members to develop new and innovative processes to increase efficiency and profitability.
  • Generates customer proposals and agreements.
  • Maintains data integrity and executes system-wide quality assurance checks.
  • Assists the Chief Operating Officer in executing, monitoring, and reporting on company initiatives.
  • Supports onboarding operations for new customers and new team members.
  • Engages in no-code building to streamline operations.
  • Makes time tracking adjustments, changes, and automation in our ERP.

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