What is Review Generation and Why Does it Matter?
Because we live in a connected world, reviews matter. 91% of people read online reviews regularly or occasionally, and 84% of people trust online reviews as much as a recommendation from a friend or family member. When customers are sharing their great experiences through reviews, reviews can drive customer retention, improve a business’s online reputation, and in turn accelerate new customer acquisition. Using Birdeye, we can boost your online reputation by encouraging your pleased customers to take the next step and use their voice to build upon your online reputation. We take that positive input from your customers and utilize it across a wide variety of channels and outlets, which further solidifies your reputation. With Harbinger Marketing, we can help maximize your satisfied customers' voices be heard in Atlanta, GA.
Through an online monitoring tool, we are able to access reviews across over 150 sites and receive real time alerts when a new one has been posted. We can even customize our notifications to focus on certain ratings, keywords, and review sources.
Regardless of the rating, responding to reviews is valuable. If a customer is pleased, this gives your company another chance to thank them for their service and kind words, which furthers your online reputation. If the rating is poor, you have an opportunity to address the complaint quickly and hopefully resolve the issue. Customers want a quick response and our management tool can provide just that.
With this service, we can encourage your happy customers to leave a review. We can customize the review request to fit your company's needs and style. When leaving a review is simple and straightforward, your customers are more likely to express their satisfaction.
Since reviews are powerful, displaying your success stories through reviews is valuable. With Birdeye, we are able to display a widget throughout your site which shows current and genuine reviews straight from the review sources. Reviews directly from Google, Yelp, or other review sites will be seen as more genuine than you just typing up your reviews since there is no opportunity to change them. Building trust is crucial for maximizing leads from reviews.
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