Through an online monitoring tool, we are able to access reviews across over 150 sites and receive real time alerts when a new one has been posted. We can even customize our notifications to focus on certain ratings, keywords, and review sources. 

Regardless of the rating, responding to reviews is valuable. If a customer is pleased, this gives your company another chance to thank them for their service and kind words, which furthers your online reputation. If the rating is poor, you have an opportunity to address the complaint quickly and hopefully resolve the issue. Customers want a quick response and our management tool can provide just that. 

With this service, we can encourage your happy customers to leave a review. We can customize the review request to fit your company's needs and style. When leaving a review is simple and straightforward, your customers are more likely to express their satisfaction.

Since reviews are powerful, displaying your success stories through reviews is valuable. With Birdeye, we are able to display a widget throughout your site which shows current and genuine reviews straight from the review sources. Reviews directly from Google, Yelp, or other review sites will be seen as more genuine than you just typing up your reviews since there is no opportunity to change them. Building trust is crucial for maximizing leads from reviews.